Quality

Gap Tallard Vallées Tourist Office is committed to the quality of the reception and tourist information

This tourist office classified in CATEGORY II belongs to the network « Offices de Tourisme de France ».

 

Il s’engage auprès du public à :

It is committed to the public to :

Respect the "Quality Approach";

  • Provide a reception area accessible to all with furniture to sit down
  • Provide a self-service information area classified by theme, easily accessible
  • To put at your disposal an adviser in stay, to welcome each visitor, to treat any request
  • To inform you free of charge about the local tourist offer
  • To offer you free access to WIFI
  • To update annually its local tourist information
  • Search for information to satisfy any unforeseen request
  • To facilitate your steps
  • Measure your satisfaction
  • To deal with your complaints
  • Provide a permanent reception service with staff who speak at least English
  • Be open at least 180 days a year, including Saturdays, Sundays and holidays during tourist periods or events
  • To provide a permanent service of reply to any postal or electronic mail
  • To provide free tourist maps and plans on paper
  • Display outside and broadcast its opening periods in two foreign languages
  • Display outside the building the emergency telephone numbers
  • Provide access to its bilingual website with a dedicated domain name
  • To distribute its tourist information also on paper, translated into at least two foreign languages, relating to
  • All classified tourist accommodations, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
  • Monuments and cultural, natural or leisure tourist sites, which may include the indication of prices, periods and opening hours to the public, the website and telephone and postal contact details;
  • Events and animations
  • Emergency telephone numbers
  • To guarantee the reliability and the topicality of the information on the local tourist offer
  • To present all the qualified offer of its zone of intervention for all the customers

The "Marque Qualité Tourisme"

In order to better welcome you and to improve the quality of tourism services in France, the State has created the Marque Qualité Tourisme.

The Quality Tourism mark is the state mark awarded to tourism professionals for the quality of their reception and services.

This mark accompanies you throughout your stay: accommodation, restaurants, places to visit, sports and leisure activities, tourist offices, etc.

With this distinction, the State and tourism professionals commit to a warm welcome, attentive staff, a mastery of foreign languages, personalized services, clear and precise information and your opinion taken into account for continuous improvement.

Learn more

On our territory, several establishments have the Qualité Tourisme mark:

Search for a Qualité Tourisme establishment

For tourism professionals

This brand selects and federates under a single symbol the quality approaches undertaken by you, tourism professionals, in order to continuously improve your activity and the satisfaction of your tourist clientele.

 

Qualité Tourisme covers the entire tourist reception chain: hotels, tourist residences, vacation villages, campsites, restaurants, cafés and brasseries, seasonal rental agencies, tourist offices, tourist attractions, sports and leisure activities, etc.

Qualité Tourisme represents for you a national sign of recognition that enhances your welcome and your quality services, and that allows tourists to choose your establishment with confidence.

 

Consult the evaluation guidelines for obtaining the label:

 

Your suggestions

 

 

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